Frequently Asked Questions (FAQ)
- What is a Web3 Crypto Commerce Platform?
A Web3 Crypto Commerce Platform enables users to purchase physical and digital goods using cryptocurrencies and blockchain-based payment systems. Unlike traditional e-commerce, transactions are executed on-chain, offering increased transparency, faster settlement, and reduced reliance on intermediaries such as banks or centralized payment processors.
- How does Web3 Commerce differ from traditional E-Commerce?
Traditional e-commerce relies on fiat currencies, centralized payment gateways, and banking infrastructure. Web3 commerce allows crypto-native payments, decentralized settlement, token-based incentives, and global access without banking limitations. It also enables programmable incentives such as cashback, staking, and buyback mechanisms via smart contracts.
- Where do you ship from and which regions are supported?
Logistics are currently supported across the following regions:
- United States
- European Union
- United Arab Emirates
- China
Shipping is handled through a combination of in-house logistics and regional fulfillment partners.
- What are the delivery times?
Delivery times vary by product category and destination:
- Web3 Merchandise: approx. 3–5 business days
- Branded products (e.g. Apple, Prada), Europe: within 48 hours
- Branded products, United States: approx. 3 business days
- Branded products, UAE & China: approx. 1–2 weeks
All deliveries are currently managed in-house to ensure quality and reliability.
- What products are available on the platform?
The product portfolio on the marketplace includes:
- Web3 Merchandise (apparel, accessories, collectibles)
- Branded products (e.g. Apple iPhones and other premium brands)
- Digital gift cards
Note: The portfolio is continuously expanding based on demand and partnerships.
- Why are prices displayed in $BTC?
All product prices are displayed in $BTC (Bitcoin Standard) to provide a consistent and globally recognized crypto reference.
BTC exchange rates are updated every minute.
The displayed price is secured for 30 minutes during checkout to protect users from short-term volatility.
- What are the benefits of using $DMP as a payment method?
Using $DMP provides multiple advantages:
- 2% cashback on purchases
- Access to exclusive limited products and drops
- Access to discounts and newsletters
- Buyback program funded through platform revenue
Upcoming feature: token staking and additional utility integrations through smart contracts.
- How do merchants receive payments?
Merchants receive fiat settlements via Stripe, ensuring compliance and ease of accounting.
Stripe handles standard dispute management.
A decentralized solution with a smart fraud engine is currently under development to further enhance transparency and efficiency.
- How are refunds handled?
If a product refund is approved:
- The original product price (calculated in USD) will be refunded in USDT.
- Refunds are sent directly to the wallet address provided by the customer within 2–5 business days.
This approach ensures fast and borderless reimbursement.
Still stuck? Message @dMarketplaceSupportBot on Telegram.