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Policies

Product Policies

These policies set expectations for what can be listed, how products must be described, and what shoppers can expect when buying across regions.

Clear policiesCompliance-minded24/7 support

Accurate listings

Merchants must provide clear, truthful information — including specs, condition, included accessories, and fulfilment expectations.

Misleading images, bait-and-switch offers, or hidden constraints can lead to listing removal and account action.

  • Condition, variant, and region constraints must be stated
  • Digital goods must include redeem region and issuer terms
  • Delivery expectations must be realistic

Restricted and prohibited items

Some items are not allowed due to legal, safety, or compliance reasons. Others may require specific licences or documentation.

  • Counterfeit or stolen goods are forbidden
  • Items that violate export controls may be blocked
  • Listings encouraging fraud or abuse are removed

Regional compliance

Gift cards and certain electronics can be region limited. Buyers and merchants must respect geo controls and applicable local rules.

  • Buyers should select the correct region in the header
  • Merchants must not misrepresent eligibility

If you see a listing that looks suspicious, report it via support with the product link and a short explanation.