Estimates and availability
We display estimated delivery windows on product pages and during checkout. Certain items may be restricted in specific regions.
Carrier scans and tracking updates can be delayed. This does not always mean a package is lost — but you should contact support if it stalls.
- Estimates may change due to customs or carrier delays
- Digital goods deliver separately from physical shipments
- Some regions have restricted categories
Customs, taxes, and import rules
Depending on your destination, you may be responsible for import duties, VAT, or providing additional information to customs or carriers.
- Duties/VAT may be assessed by local authorities
- Some carriers request ID or tax numbers
- Refused shipments can affect refund eligibility
Delivery issues and damage
If tracking stops moving for an unusual period, or your parcel arrives damaged, contact support with your order ID and photos where relevant.
- Damaged parcel: photos of packaging + contents help
- Stalled tracking: we can coordinate with carrier/merchant
Keep all packaging until the issue is resolved — carriers may require it for claims.