Before you buy
We encourage merchants to be explicit about condition, accessories, region locks (for digital goods), and fulfilment timelines.
If something is unclear, contact support before checkout — it’s the fastest way to avoid mismatches.
- Condition and variant details where applicable
- Region and redemption constraints for gift cards
- Fulfilment expectations shown early
After delivery
If an item is damaged or incorrect, start from your order history or contact support with photos. We’ll coordinate with the merchant for the right remedy.
- Wrong item: replacement or refund coordination
- Defect: repair, replacement, or refund where applicable
- Digital code issue: validity check and escalation
Warranties & issuer terms
Manufacturer warranties and issuer terms remain in effect. DMarketplace policies explain how to route claims and disputes through support.
- Manufacturer warranty applies to covered hardware
- Issuer terms apply to gift cards and vouchers
Keep packaging, serial numbers, and proof of purchase when applicable — they’re often required for warranty claims.